This feature is only available for the team member who is assigned a prime exclusive seat! Ask your Administrator to assign you a prime exclusive seat!
For any questions, email us atsupport@achnet.comWe are always happy to help!
OOPS!
YOUR BROWSER IS NOT SUPPORTED
To view this experience, please upgade to the latest one of these browsers
Manage, escalate, and drive satisfactory resolution of customers' technical support, service, and infrastructure issues based on Adobe products and technologies.
Manage implementation and consulting projects, where you would be expected to plan, schedule, and implement Adobe Learning Manager and its possible integrations.
Expected to take support escalations from the region and help the Support team from time to time.
Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours.
Create and facilitate communication channels between the TAM Support customer and the product management and engineering teams in Adobe
Proactively update customers about ALM updates, and upgrades and ensure necessary action to maintain availability and customer satisfaction.
Proactively review and advise on the best practices and fine-tuning of ALM deployments.
Proactively monitor reporting information and configurations of Adobe technologies at customer sites and make ongoing recommendations to Solution partners if involved.
Help develop and maintain best practices for implementing and supporting Adobe products in both internal and customer-facing Knowledge Bases
Maintain intimate knowledge of all Adobe products and services
Provide clear and constructive product feedback to Adobe Product Management based on customer requirements
Qualifications
10+ years of account management experience (either pre- or post-sales)
Experience in implementing/ supporting SAAS-based solutions preferably LMS/CMS.
Experience in high-tech web technologies and Integration using APIs.
Committed desire to provide customer satisfaction
Strong written and verbal communication skills
In-depth understanding of enterprise networks and infrastructure.
Strong Troubleshooting and customer management skills are a must.
In-depth understanding of APIs
An understanding of CMS and SSO is required.
Practical understanding of web servers and application servers..
A practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required.
Basic Shell Scripting/Programming Experience (HTML, JavaScript, PHP) is an added advantage.
Must Have Skills
