In this role, you will be responsible to:

• Serve as a customer-facing advocate internally within the Adobe team – working to

develop the product with insights from our customers • Manage delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction and overall health scores • Manage product and technical queries from the customer that occur on your accounts • Manage support issues and escalations for your accounts • Produce regular status, and quarterly activity reports to Adobe leadership • Increase the lifetime value of the Customer through greater advocacy and reference-ability

What you need to succeed To be successful in this role you will possess:

• A combined 7-10 years in the domain of learning consulting with additional responsibilities in sales and post-sales • A deep understanding of the eLearning market, experience administering LMS’ or managing L&D programs will be a huge bonus • A strong empathy for customers AND passion for revenue and growth • Strong leadership skills with proven ability to influence inside and outside of the organization • An ability to manage/ influence through persuasion, negotiation, and consensus building • An analytical and process-oriented mindset supported by excellent communication and presentation skills • A Bachelor’s / Master’s degree in business management or relevant fields • A minimum of 3-4 years of demonstrated exceptional customer management