Key Responsibilities: ● Strategic Process Transformation & Standardization ○ Identify, standardize, and automate high-impact processes across GBS, ensuring alignment with enterprise goals and customer experience standards. Leverage best practices to create a cohesive, unified approach to operational excellence. ● Portfolio Management & Prioritization ○ Develop a portfolio of improvement projects that drive tangible cost savings, process efficiencies, and customer satisfaction. Establish clear criteria for prioritizing initiatives based on business value, securing stakeholder buy-in for seamless execution. ● Operational Excellence Using Lean and Six Sigma ○ Apply Lean, Six Sigma, Agile, and other methodologies to streamline end-to-end processes. Conduct root cause analysis and deploy process control techniques to improve operational efficiency, quality, and compliance across global teams. ● Cross-Functional Collaboration & Engagement ○ Collaborate closely with Global Process Owners to drive enhancements across critical GBS functions, aligning process improvements with broader business goals. Facilitate cross-functional workshops to foster collaboration and implement impactful changes. ● Coaching & Change Management ○ Train and coach teams on continuous improvement principles, embedding a culture of operational excellence. Support change management efforts by establishing a framework for sustainable adoption and scaling best practices across the organization. ● Performance Tracking & Reporting ○ Establish and monitor key performance indicators (KPIs) for each project to track progress and measure results. Develop visual management tools and dashboards to provide transparent, real-time insights into process health and project impact, ensuring alignment with GBS leadership goals. Candidate Profile Education: ● Bachelor’s degree required, preferably in Engineering; Six Sigma Black Belt or Master Black Belt certification is required. ● Advanced degree, such as an MBA, is a plus. Experience: ● 10+ years of experience leading large-scale Six Sigma and Lean initiatives within global, cross-functional environments. ● Proven success in process mapping, standardization, and performance monitoring, particularly in high-impact business functions. ● Strong experience in data analytics, KPI benchmarking, and statistical modeling to support fact-based decision-making and insights. Core Competencies: ● Methodologies: Mastery of Lean, Six Sigma, DMAIC, and Agile methodologies; expertise in statistical process control and structured problem-solving. ● Project Management: Demonstrated capability in managing complex, multi-phase projects across departments, with a track record of measurable outcomes. ● Analytical Skills: Ability to translate data insights into strategic process improvements; skilled in creating visual management tools to communicate KPIs and process performance. ● Communication: Excellent verbal and written communication skills, adept at conveying complex information to diverse audiences, including senior leadership. ● Collaborative Leadership: Strong cross-functional skills, with the ability to drive engagement and align teams around shared goals in an international setting. Industry Knowledge: ● Experience in Finance or IT industries is advantageous, bringing an understanding of specific regulatory, compliance, and operational requirements in these sectors. Why Iron Mountain? At Iron Mountain, we are committed to creating a diverse and inclusive work environment. We encourage applicants of all backgrounds and experiences to join us in building a legacy of trust, transformation, and innovation. If you are ready to drive process excellence and make a lasting impact within a global organization, we invite you to apply and become a key player in Iron Mountain’s journey to operational transformation.